Terms & Conditions - Armory Den

TERMS OF USE + PRIVACY POLICY

TERMS OF USE & CONDITIONS BEFORE USING OUR WEBSITE

Welcome to the Armory Den!

This website is owned and operated by Armory Den, Inc (referred to as Armory Den). Please read these terms and conditions, carefully. By visiting this site, you accept these conditions. When you visit this site or submit an inquiry, you consent to receive communications from us electronically. We may communicate with you by email, or by posting notices on this site. You hereby agree that all, notices, disclosures, agreements and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You agree you confirm and consent to communications and agree to use the ‘Unsubscribe’ button on our emails if you choose to opt-out from receiving further email communications.

Information contained on this site is added on a regular basis. Due to the nature of the information posted, it becomes outdated rapidly. Users are therefore cautioned to independently verify the correctness of information contained on the website that may have become outdated. The info on our website is not legal advice and legal advice may only be provided by a properly licensed attorney. Visitors should always refer to the Product Guides on each respective Product Page to learn how our products are used and details about the product.

The products sold on our website web site are sold to be used ONLY for their intended cleaning and dry storage use. Armory Den cannot be held responsible for any fault arising from improper use, modification, mishandling, adjustment, alterations or even electrostatic shock. If you have doubts or are unclear on how to use our products, please seek professional advice. If you are still unclear after reviewing our product guides, seeking professional advice or choose not to seek professional advice, simply refrain from purchasing our products entirely.

By visiting our website, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy and any other terms expressed by us on this website. We reserve the right to change these terms from time to time without notice. You acknowledge and agree that it is your responsibility to review these terms periodically to familiarize yourself with any updates in our website terms. Your continued use of this site after such updates to our website terms will constitute acknowledgment and agreement of the updated terms and conditions. The Terms of Use are subject to change at any-time.

Armory Den grants the site visitor a limited license to access and make personal use of this site. You may download and/or print a copy of information provided in this web site for your personal use only. Permission to reprint or electronically reproduce any document or graphic in whole or in part for any other purpose is expressly prohibited, unless prior written consent is obtained from Armory Den. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

The site or any portion of it may not be copied, duplicated, reproduced, sold, resold, or otherwise exploited for any commercial purpose without express written consent of Armory Den. By visiting this site, you agree that information which may personally identify you may be gathered, processed and used. See our Privacy Policy for further details.

Introduction to Terms & Conditions

Armory Den, Inc., (also known as and referred to therein as armoryden.com and Armory Den) strives to provide detailed information about our products so they are understood to be firearm cleaning accessories, which may also be used as dry storage solutions. Armory Den’s efforts span to how our products are used by providing product guides and other online content and visuals via our products pages. and we provide the same references in our internal and external communications with customers or prospective customers. Thus, Armory Den, Inc. cannot be held legally liable for misuse or modification of its products.

We sell our solvent trap products as firearm cleaning and dry storage solutions and this intent is clear throughout our site. Again, we recommend review our product guides via our product pages to learn more about our products and how they should be used. Armory Den will give no recommendations outside of the scope of the recommended use of its products, and may not provide a response if products are mentioned not listed on our website. Each product includes product instructions that are located on our product pages and included in your final order confirmation email. You agree you understand everything mentioned on our websites terms and conditions.

We Encourage everyone to review the instructions available for the products you ordered on their respective product pages. Our team will reference our Q&A, product instructions, and other website resources to help customers with product use. If we receive inquiries on third-party items, or inquiries that are not relevant to our site resources, product instructions, or Q&A, they may be ignored due to product liability.

Communications:

By using our website and submitting any forms, you consent to receive text and email communications from us. These communications may include product updates, service updates, promotional content and other information related to our business. You acknowledge that you are providing us with your contact information voluntarily and that we may use this information to send you text and email communications.

We will use reasonable efforts to ensure that any text and email communications we send to you comply with applicable laws and regulations. However, we do not guarantee the accuracy, completeness, or reliability of any information contained in these communications.

You may opt-out of receiving text and email communications from us at any time by following the unsubscribe instructions included in the communication. Please note that even if you opt-out of receiving these communications, we may still send you transactional messages related to your use of our website or services.

By providing your contact information to us, you represent and warrant that you have the authority to provide this information and that the information is accurate and up-to-date. You also acknowledge that we may store and use your contact information in accordance with our Privacy Policy.

Errors & Omissions:
Armory Den reserves the right to resolve any errors and/or omissions identified on the website at any time without written, verbal or electronic notice. Errors may include but are not limited to; incorrect product information and/or pricing.

If E&O has been identified and brought to our staffs attention the notification will be passed onto the consumer/buyer to redemey the issue (valid for 10 days). Due to the nature of the techniques used to maintain and update our products/inventory, Armory Den will not be liable to complete any transactions where errors such as these occur.

Prices are subject to the Terms and Conditions of Sale.

We are not legal council or attorneys and do not offer legal advice. You are responsible for using and maintaining your solvent trap parts in accordance with the law, and only recommend purchasing from our website if you intend on using them for their intended purposes. Reference: ATF.GOV

Please not Armory Den will not respond to the below, along with anything outside of the scope of firearms cleaning questions due to product liability reasons and internal business standards:

Additional Clarification: When we refer to “Streamlined/Simplified Cleaning”, customers may not want to use an AR wrench and/or a vice to allocate an hour of time removing a flash hider. Such customer may rather purchase a muzzle device that allows for the quick detachment to a muzzle brake or some other attachment for a quick cleaning session that does not involve a vice or AR-15 wrench. This can effectively cut down the assembly and disassembly time significantly. Whichever route customers choose, a majority of our items are standardized all the same. However, we are unable to discuss or give recommendations on the options our customers choose to go with.

Armory Den Support: We do not offer phone support. Like many online companies, we allocate resources into streamlining processes such as message support. However, we do offer fast message support and a more efficient way for customers to initiate product returns for refunds if needed.

ALLOWED USE

As a condition of your use of this site, you warrant to us that you will not use this site for any purpose that is unlawful or prohibited. We reserve the right to deny you access to any part of this site at our sole discretion. You are responsible for material that you send to any “discussion” group available through the site. Any message boards on this site are not guaranteed to be monitored for unacceptable use, nor will any statements made therein be authenticated or endorsed by us. In order to maintain an informative and valuable service for you, but one which seeks to avoid the harm that can result from disseminating statements that are false, malicious, violate of the rights of others, or otherwise harmful, it is necessary to establish the following rules to protect against abuse.

You may not permit any other person (other than an agent acting on your behalf and subject to your direct supervision) to access the site using your account for any purpose. You may not impersonate another while visiting the site.
You may not post or transmit any message which is libelous, defamatory or which discloses private or personal matters concerning any person. You may not post or transmit any message, data, image or program which is indecent, obscene or pornographic.
You may not post or transmit any message, data, image or program that would violate the property rights of others, including unauthorized copyrighted text, images or programs, trade secrets or other confidential proprietary information, and trademarks or service marks used in an infringing fashion.
You may not interfere with other user’s use of the site, including, without limitation, disrupting the normal flow of dialogue on any message board(s).
You may not post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features.
You may not post or transmit any message which is harmful, threatening, abusive or hateful. It is not the site’s intent to discourage users from taking controversial positions or expressing vigorously what may be unpopular views; however, we reserve the right to take such action as it deems appropriate in cases where the site is used to disseminate statements which are deeply and widely offensive and/or harmful.
You may not post or transmit charity requests, petitions for signatures, chain letters or letters relating to pyramid schemes. You may not post or transmit any advertising, promotional materials or any other solicitation of other users to use goods or services except in those areas (e.g., a classified message board) that are designated for such purpose.
You may not post or transmit information to promote your business or business that your work for.
If you under the age of 18 you may use this site only if it is done with the involvement and full consent of a parent or guardian.

REMOVAL OF INFORMATION POSTED

Armory Den does not and cannot review all communications and materials posted or uploaded to this site or any operated by the Company and is not responsible for the content of these communications and materials. However, Armory Den reserves the right to block or remove communications or materials that it determines, in its sole discretion, to be (a) abusive, libelous, defamatory or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright or trademark, other intellectual property right of another, or (d) offensive or otherwise unacceptable to Armory Den.

DISCUSSIONS GROUP INFORMATION DOES NOT CREATE A WARRANTY OR AN ENDORSEMENT BY ARMORY DEN. ANY MESSAGES, ADVICE, OPINIONS OR OTHER INFORMATION CONTAINED IN ANY DISCUSSION AREA SHOULD NOT BE CONSTRUED AS PROFESSIONAL ADVICE OR INSTRUCTION.

This site may contain links to web sites operated by other parties. The links are provided for your convenience only. Neither we nor our suppliers control such web sites and we are not responsible for the content and performance of these sites or for your transactions with them. Our inclusion of links to such web sites does not imply any endorsement of the material on such web sites or any association with their operators. We do not in any way operate, control or endorse any information, products or services provided by third parties through the Internet.

WEBSITE COPYRIGHT AND TRADEMARK

All content included on this site is the property of Armory Den and is protected by United States and international copyright laws. The compilation of all content on this site is the property of Armory Den and protected by U.S. and international copyright laws.

Armory Den and other marks indicated on our site are registered trademarks of Armory Den. All graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Armory Den or those of other owners and are used under authorization. Armory Den trademark and trade dress may not be used in connection with any product or service that is not authorized or in any manner that is likely to cause confusion among customers as to the owner of the trademark or tradedress, or in any manner that disparages or discredits Armory Den.

WEBSITE WARRANTY DISCLAIMER

USE OF THE WEBSITE OR RESOURCES OF ARMORY DEN IS AT A USER’S OWN DISCRETION AND RISK.

Armory Den and its affiliates attempt to be as accurate as possible. No warranty, however, is made that product descriptions or other website content is accurate or error free.

WE AND OUR SUPPLIERS MAKE NO REPRESENTATIONS OR ENDORSEMENT ABOUT THE SUITABILITY OF PRODUCTS AND SERVICES OR THE TIMELINESS OR ACCURACY OF THE INFORMATION AVAILABLE THROUGH THIS SITE FOR ANY PURPOSE. WE AND OUR SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, WITH REGARD TO THE PRODUCTS, SERVICES AND INFORMATION CONTAINED ON OR MADE AVAILABLE THROUGH THIS SITE, INCLUDING BUT NOT LIMITED TO THE AVAILABILITY OF THIS SITE, LACK OF VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES, OR ANY FAILURE TO PROVIDE SERVICES THROUGH THIS SITE. ALTHOUGH OUR SUPPLIERS OR WE MAY UPDATE THE CONTENT ON THIS SITE FROM TIME TO TIME, ALSO PLEASE NOTE THAT THERE MAY BE INACCURACIES OR TYPOGRAPHICAL ERRORS.

WAIVER, RELEASE AND LIMITATION OF LIABILITY

YOU AGREE THAT NEITHER ARMORY DEN, NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, INFORMATION PROVIDERS OR SUPPLIERS SHALL HAVE ANY LIABILITY TO YOU UNDER ANY THEORY OF LIABILITY OR INDEMNITY IN CONNECTION WITH YOUR USE OF THIS SITE. YOU HEREBY RELEASE AND FOREVER WAIVE ANY AND ALL CLAIMS YOU MAY HAVE AGAINST ARMORY DEN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, INFORMATION PROVIDERS OR SUPPLIERS (INCLUDING BUT NOT LIMITED TO CLAIMS BASED UPON THE NEGLIGENCE OF ARMORY DEN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, INFORMATION PROVIDERS OR SUPPLIERS) FOR LOSSES OR DAMAGES YOU SUSTAIN IN CONNECTION WITH YOUR USE THIS SITE.

NOTWITHSTANDING THE FOREGOING PARAGRAPH, THE TOTAL LIABILITY OF ARMORY DEN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, INFORMATION PROVIDERS AND SUPPLIERS, IF ANY, FOR LOSSES OR DAMAGES SHALL NOT EXCEED THE FEES PAID BY THE USER FOR THE PARTICULAR INFORMATION OR SERVICE PROVIDED. IN NO EVENT SHALL ARMORY DEN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, INFORMATION PROVIDERS OR SUPPLIERS BE LIABLE TO YOU FOR ANY LOSSES OR DAMAGES OTHER THAN THE AMOUNT REFERRED TO ABOVE. ALL OTHER DAMAGES, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE ARISING FROM ANY USE OF THE INFORMATION OR OTHER PARTS THIS SITE ARE HEREBY EXCLUDED EVEN ARMORY DEN ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, INFORMATION PROVIDERS OR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CERTAIN JURISDICTIONS RESTRICT OR DISALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, AS A RESULT SOME OF THESE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.

JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida. You agree that any legal action or proceeding between Armory Den and you for any purpose concerning this Agreement or the parties’ obligations here under shall be brought exclusively in a court of competent jurisdiction sitting in Orlando, Florida, United States. Any cause of action or claim you may have with respect to this website must be commenced within one (1) year after the claim or cause of action arises.

Armory Den’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. Armory Den may assign its rights and duties under this Agreement to any party at any time without notice to you. The provisions of this Agreement are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not in any way affect the validity or enforceability of the remaining provisions.

NOTICE

Armory Den may deliver notices to you under this Agreement by means of electronic mail, or a general notice on Armory Den. You may give notice to Armory Den at any time by using our online forms via our website or electronically submitted letter and/or email: [email protected].

Main Branch:
9300 Conroy Windermere Rd.
P.O Box 3129
Windermere, FL 34786

PRIVACY POLICY

By visiting our website or purchasing the services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’) you consent to the following privacy policy.

This policy applies to the use of any of the Resources of Armory Den.

WHAT INFORMATION DO WE COLLECT?

When you choose to use our Resources, you consent to the collection, use and processing of information concerning you. We collect information from you when you register on the site, create an account, provide information for such account, add content, place an order, respond to a survey or communication, or participate in site features. Further, information is obtained when you make payments, subscribe to services and make transactions. This includes data concerning financial and other account information. When ordering or registering, we ask you for your name, e-mail address, mailing address, phone number, payment information or other information.

Information about you is also collected from other sources. This includes but is not limited to third parties, business partners, third party vendors, social media sources, account holders/users, etc.

Information is also gathered from the use of our Resources including activity on the website, usage methods, searches, etc. Additional data is collected from hardware and software information, use history, settings, operating systems, browser information and addresses, networks, connections, service providers, signal information, etc.

Data and information may also be collected concerning geolocation.

HOW DO WE USE YOUR INFORMATION?

The information gathered is used for the primary purpose of providing products and services to customers.

COOKIES

The website and app use “cookies” to enhance your experience and gather information.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. You can choose to be warned each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.

DISCLOSURE: INFORMATION WE COLLECT

We share information gathered with service providers, and third parties in the operation of our website and Resources and if requested law enforcement. Information provided to third parties concerns our data management, analytics, marketing, advertising, security, payment processing and Resource operations. Disclosure of information may also be made necessary as a result of assisting law enforcement as when the subject of a warrant, subpoena, case investigation, debt collection or other legal process whether civil or criminal. Disclosure may also be necessary as a result of litigation, or threatened litigation whether civil or criminal, including but limited to the protection of the rights of Armory Den Inc., account holders/ users, third parties or the officers, directors, agents, representatives or employees of the above, or in the enforcement of any Agreement with you. We may also release your information when we believe release is appropriate to enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. California residents pursuant to state law may request a notice of disclosure.

RETENTION OF INFORMATION

We retain account and other information for a period of five years unless involved in a legal claim or dispute. Account information may be retained for any legitimate business or other applicable reason under state or Federal law.

FORM SUBMISSIONS & NEWSLETTER OPT-IN’S

All visitors who visit our website and engage in email communication OR submit a form via our website (www.armoryden.com), agree they understand our websites Terms and Conditions. Our website Terms and Conditions also contains our website’s Privacy Policy. By agreeing to our websites Terms and Conditions you agree to be added to our email newsletter list via contact form submission or by contacting us via email.

Our email newsletter service provider is HubSpot. The information stored on our HubSpot email lists may be information such as your email, name, other content or personal information provided or submitted in the body of our websites contact submission forms. Information is collected and stored on an email marketing list via HubSpot’s server as they are the host of the platform, a third-party we use for email communications.

Again, visitors become subscribers by emailing any of our company email addresses (@armoryden.com), such as [email protected], or [email protected], or by submitting a contact form on our website. Visitors agree to become subscribers and agree to receive newsletters and updates at anytime.

Visitors who become subscribers may opt-out of our newsletters at anytime by contacting [email protected], or by clicking the unsubscribe option (for of URL Hyperlink) on any of our email newsletters/updates sent via HubSpot. Subscribers who choose to opt-out of our newsletters updates via our Emails sent via HubSpot, will be systematically removed. If subscribers request to be removed from our email newsletters via email, a representative form the team will respond to the request within 24-48 hours about the status of the subscribers removal from our email newsletter list.

PROTECTION OF INFORMATION

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is intended to be accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you access your personal information, we offer the use of a secure server.

All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases. We cannot, however, promise or guarantee that all personal information will be secure. Services may be suspended without notice if a breach of security is detected or suspected. In the event you learn or suspect security has been breached please notify us immediately.

Please note that we may maintain information about an individual in order to service the transaction and for record keeping.

THIRD PARTY LINKS

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

CHANGES TO OUR POLICY

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 09/17/2020. The “Terms of Use” are subject to change at any time.

QUESTIONS AND/OR FEEDBACK

We always welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. You may also submit any questions through our Contact Us page.

COMPLAINTS & ACCIDENTS PROCEDURE

All customers should review our product guides on our websites to learn about our initial safety procedures prior to using our products for cleaning or for dry storage purposes. Product parts should be left out of reach from small children and unattended children.

Product sold on Armory Den are safe and easy to use. Due to the fact that Armory Den is unable to predict every and all incidents that may occur, it is our responsbility to provide you with the steps to take in the event of complaints, accidents, or injuries involving our products. We encourage you to contact our customer support team immediately by submitting a form on our contact page. Although our company have not had an incident with our products – Our dedicated team will guide you through the process and assist in gathering the necessary information to address the situation effectively as long as our products are used as intended as outlined on our product guides. We take all complaints, accidents, and injuries seriously and are committed to resolving them in a timely and satisfactory manner. Your safety and satisfaction are our top priority!

REFUND AND RETURN POLICY

BY AGREEING TO OUR WEBSITE TERMS AND CONDITIONS, YOU AGREE TO OUR REFUND AND RETURN POLICIES.

ORDERS PLACED WITH KNOWN INVALID ADDRESSES WILL BE REFUNDED AND MERCHANT FEES WILL BE DEDUCTED FROM THE TOTAL REFUND AMOUNT.

RESOLUTION BEFORE DISPUTES

PRIOR TO INITATING A DISPUTE WITH YOUR BANK/FINANCIAL INSTITUATION, YOU (THE CUSTOMER) AGREE TO FIRST ATTEMPT TO RESOLVE ANY ORDER ISSUE(S) OR CONCERN(S) BY TAKING ACTION ON THE FOLLOWING AND WE WILL RESPOND WITHIN 24-48 HOURS:

IF YOU DECIDE TO PROCEED WITH A PRODUCT RETURN YOU MUST FIRST VISIT THE REFUND DEN.
UPON VISITING OUR REFUND DEN, YOU MUST SUBMIT A RETURN FOR REFUND REQUEST FORM.
THE TEAM WILL REACH OUT WITH STEPS TO COMPLETE THE RETURN PROCESS FOR ALL APPROVED RETURN REQUESTS.

ONCE YOUR PRODUCT IS DELIVERED, PLEASE BE SURE TO EXAMINE THE PRODUCT INSIDE THE RETURN WINDOW AND PRIOR TO USING OUR PRODUCT AS OUTLINED IN OUR PRODUCT GUIDES. IN THE EVENT OF ANY DEFECTS AND/OR DAMAGE, YOU MAY FOLLOW OUR RETURN FOR REFUND PROCEDURES SO OUR TEAM CAN REVIEW YOUR REQUEST AND GENERATE A SHIPPING LABEL FOR YOUR RETURN. ALL PRODUCTS ARE PHOTOGRAPHED AND UPLOADED IN OUR SYSTEM FOR QUALITY ASSURANCES, DELIVERY ACCURATE, AND TO REDUCE FRAUDULANT ACTIVITY.

ARMORY DEN TAKES DISPUTES SERIOUSLY. PLEASE KINDLY FOLLOW THESE STEPS ABOVE TO INTIATE A REFUND

THE PRODUCT MUST FIRST BE DELIVERED TO YOUR ADDRESS PRIOR TO PROCESSING A REFUND REQUEST. IF YOUR ORDER IS IN-TRANSIT, PLEASE WAIT UNTIL YOUR ITEM(S) ARE RECEIVED BEFORE PROCESSING YOUR RETURN FOR REFUND REQUEST.

RETURNS AND CANCELLATIONS

OUR POLICY LASTS 14 DAYS FROM THE DAY IT IS DELIVERED. IF MORE THAN 14 DAYS HAVE PASSED (14 DAYS OR MORE) SINCE THE ITEM WAS DELIVERED, UNFORTUNATELY WE CAN’T PROCCESS A RETURN REQUEST OR OFFER YOU A REFUND. OUR TEAM WILL GET BACK TO YOU WITHIN 24-48 HOURS. RETURN ITEMS MUST BE SHIPPED BACK WITHIN 4 DAYS OF RECEIVING THE RETURN LABEL. IF YOU PLAN TO BE ON VACATION OR AWAY FROM YOUR RESIDENCE THAT WOULD NOT ALLOW YOU TO COMPLETE RETURN WITHIN THE TIME FRAMES PROVIDED ABOVE, PLEASE DO NOT PLACE AN ORDER ON OUR WEBSITE AT THIS TIME.

RETURNS ARE SUBJECT TO 15% RESTOCKING FEE. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING WITH ALL CONTENTS INSIDE, AND CLEANING INSTRUCTIONS INCLUDED IF POSSIBLE. TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. CUSTOMERS WHO RETURN ITEMS THAT VIOLATE OUR WEBSITE TERMS AND CONDITIONS AND/OR RETURN POLICIES WILL BE BLOCKED.

RETURN FEES AND OTHER FEES

RESTOCKING FEES AND SHIPPING FEES MAY APPLY IF ORDERS ARE RETURNED TO SENDER. PLEASE BE SURE TO PROVIDE A VALID ADDRESS DURING CHECKOUT.

FINANCED TRANSACTIONS: MERCHANT FEES WILL BE DEDUCTED FROM TO TOTAL REFUND AMOUNT FOR ALL PURCHASES COMPLETED/TRANSACTED VIA SEZZLE OR AFTERPAY. OUR COMPANY INCURS MERCHANT FEES FOR EACH TRANACTION THAT IS NON-REFUNDABLE. THEREFORE, WHETHER THE NEW CUSTOMER ORDER IS STILL PROCESSING OR HAS BEEN SHIPPED, THE MERCHANT FEES WILL BE DEDUCTED FOR ALL ORDER CANCELLATIONS OR RETURNS/REFUNDS.

CANCEL ORDER REQUESTS:

TO ENSURE YOUR REFUND CAN TAKE PLACE PRIOR TO SHIPPING, PLEASE SUBMIT A CANCEL REQUEST AS SOON AS POSSIBLE. WE WILL DO OUR BEST TO SATISFY THE CANCEL REQUEST AS SOON AS POSSIBLE. IN THE EVENT WE WERE UNABLE TO ACT ON YOUR CANCEL REQUEST WE WILL REPLY AT OUR EARLIEST CONVENIENCE AND PROVIDE THE NEXT STEPS. EACH REQUEST IS HANDLED ON A CASE-BY-CASE BASIS.

WE HAVE SPECIFIC PROCESSES TO STREAMLINE OUR OPERATIONS, AND WE MAY TAKE ADDITIONAL STEPS TO HELP OUTSIDE OF THIS PROCESS TO ENSURE CUSTOMER SATISFACTION BASED ON RESOURCES AVAILABLE DURING THIS TIME PERIOD. WE STRIVE FOR CUSTOMER SATISFACTION.

ADDITIONALLY, OUR TEAM WILL ONLY RESPOND TO A CUSTOMERS ‘RETURN FOR REFUND‘ REQUEST ONCE THE ORDER HAS REACHED ITS DESTINATION. OUR TEAM WILL ALSO RESPOND TO CANCEL REQUESTS IF WE NOTICE YOUR ITEM IS IN-TRANSIT POST CANCEL REQUEST SUBMISSION.

ONCE YOUR ITEMS IS DELIVERED, YOU MAY SUBMIT A ‘REQUEST FOR REFUND‘. WE WILL RESPOND WITHIN 23-48 HOURS.

AGAIN, THE PRODUCT MUST FIRST BE DELIVERED TO YOUR ADDRESS PRIOR TO PROCESSING A REFUND REQUEST. IF YOUR ORDER IS IN-TRANSIT, PLEASE WAIT UNTIL YOUR ITEM(S) ARE RECEIVED BEFORE PROCESSING YOUR RETURN FOR REFUND REQUEST.

EXCHANGES

ALTHOUGH ARMORY DEN DOES OFFER EXCHANGES IN THE ‘TRADITIONAL’ SENSE, OUR RETURN DEN ALLOWS CUSTOMERS TO PROCESS A RETURN REQUEST AT ANYTIME WITHIN THE 15-DAY RETURN WINDOW. AFTER THE RETURN PROCESS IS COMPLETED AND THE REFUND IS PROCESSED, CUSTOMERS MAY FEEL FREE TO BROWSE OUR CATALOGS AGAIN.

RETURN LABELS

RETURN LABELS ARE ONLY PROVIDED BY ARMORY DEN WITH SIGNATURE CONFIRMATION ADDED. THIS IS TO REDUCE REFUND/RETURN FRAUD AND TO PROTECT OUR CUSTOMERS FROM UNFORTUNATE CIRCUMSTANCES SUCH AS MISSING, LOST OR STOLEN ITEMS. RETURN LABELS WITH SIGNATURE CONFIRMATION INCREASES SUCCESSFUL RETURN RATES AND CUSTOMER SATISFACTION.

1. ARMORY DEN WILL BE RESPONSIBLE FOR RETURN SHIPPING COSTS IF THE FAULT REST ON ARMORY DEN.

2. THE COST OF THE RETURN LABEL WILL BE DEDUCTED FROM THE TOTAL REFUND AMOUNT IF ORDERS ARE PLACED ERRONEOUSLY BY THE CUSTOMER (INCORRECT ORDERS). ARMORY DEN ENCOURAGES CUSTOMERS TO SUBMIT A CANCEL REQUEST IMMEDIATLY IF THIS OCCURS.

3. CUSTOMERS ARE RESPONSIBLE FOR THE RETURN SHIPPING COSTS IF INCORRECT PRODUCT(S) OR PRODUCT VARIATIONS ARE ORDERED. THE COST OF THE RETURN LABEL WILL BE DEDUCTED FROM THE TOTAL REFUND AMOUNT. ARMORY DEN ENCOURAGES CUSTOMERS TO SUBMIT A CANCEL REQUEST IMMEDIATLY IF THIS OCCURS.

4. CUSTOMERS ARE RESPONSIBLE FOR THE RETURN SHIPPING COSTS IF THE CUSTOMER NO LONGER DESIRES THE PRODUCT POST PROCESSING, ONCE THE ORDER IS IN POSSESSION OF THE SHIPPING PROVIDER. IN THIS CASE, THE CUSTOMER IS TO AWAIT FOR THE ITEM TO BE DELIVERED PRIOR TO PROCESSING A RETURN FOR REFUND REQUEST. THE COST OF THE RETURN LABEL WILL BE DEDUCTED FROM THE TOTAL REFUND AMOUNT.

IF YOU HAVE QUESTIONS REGARDING OUR PRODUCTS, TERMS AND CONDITIONS, OR RETURN POLICIES WE ENCOURAGE YOU TO SUBMIT A FORM INQUIRY AND WE WILL GET BACK TO YOU WITHIN 24-48 HOURS.

REFUNDS (IF APPLICABLE)

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN UPDATE ONCE THE RETURN ITEM HAS BEEN RECEIVED. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND AFTER THE ITEM HAS BEEN INSPECTED. IF YOUR REFUND REQUEST IS APPROVED YOUR REFUND WILL BE PROCESSED AS SOON AS POSSIBLE AND A CREDIT WILL BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS (GENERALLY 3-5 BUSINESS DAYS).

LATE OR MISSING REFUNDS (IF APPLICABLE)

IF YOU NOTICE YOUR REFUND HAS NOT YET BEEN PROCESSED, PLEASE FIRST CHECK YOUR BANK ACCOUNT. IF YOU DO NOT SEE A CREDIT WITHIN 3-5 BUSINESS DAYS, PLEASE CONTACT YOUR CREDIT CARD COMPANY. IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED. NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED. IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT BILLING AT [email protected].

UPON CUSTOMER REQUEST, ARMORY DEN WILL BE MORE THAN HAPPY TO PROVIDE CUSTOMERS WITH THEIR ARN NUMBER (ACQUIRER REFERENCE NUMBER). THE RNA NUMBER HELPS CUSTOMERS TRACK THEIR REFUND, AND IS GENERATED WITHIN 1-3 BUSINESS DAYS VIA OUR MERCHANT PORTAL.

SALE ITEMS
ITEM(S) ON SALE OR AT A DISCOUNTED RATE WILL BE REFUNDED AT THE PURCHASE PRICE.

MISTAKES HAPPEN, SO IF YOU ORDERED THE INCORRECT PARTS PLEASE VISIT OUR REFUND DEN AND COMPLETE A RETURN FOR REFUND. ALL ITEMS NEED TO BE IN NEW CONDITION WITH ORIGINAL PACKAGING INTACT.

SHIPPING

YOU ARE RESPONSIBLE FOR SHIPPING COSTS FOR RETURN ITEMS, UNLESS ARMORY DEN IS AT FAULT. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND. DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR ITEM TO BE RETURNED MAY VARY. THE TEAM WILL PROCESS A REFUND ONCE THE ITEM IS INSPECTED UPON ITS RETURN.

SHIPPING IS INCLUDED IN ALL OUR PRODUCTS FOR INITIAL DELIVERY. IN THE EVENT SHIPPING NEEDS TO BE FUNDED BY A CUSTOMER WE ADVISE ALL CUSTOMERS TO PURCHASE TRACKABLE SHIPPING SOLUTIONS WITH SIGNATURE CONFIRMATION IF YOU ARE SHIPPING ITEM’S IN THE PRICE RANGE OF $50 OR MORE. YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE WITH SIGNATURE CONFIRMATION ADDED OR PURCHASING SHIPPING INSURANCE. WE DO NOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

OTHER REFUNDS

ARMORY DEN RESERVES THE RIGHT TO VOID AND REFUND ANY CUSTOMER ORDER/TRANSACTION AT THEIR DISCRETION WITH OR WITHOUT REASON.

REFUND SUBMISSIONS

CUSTOMERS SHOULD REFERENCE PRODUCT AND/OR PRODUCT PARTS CORRECTLY, AS LABELED ON OUR PRODUCT PAGES AND/OR PRODUCT INSTRUCTIONS. THIS WILL HELP OUR TEAM UNDERSTAND YOUR REFUND REQUEST AND ALLOW OUR TEAM TO COMPLETE YOUR REQUEST ACCURATELY. WE WILL REACH OUT WITH AN UPDATE.

ARMORYDEN.COM | SHIPPING, ORDER PROCESSING AND CUT-OFF TIME

PRODUCTS ON WWW.ARMORYDEN.COM SHIP TO UNITED STATES.

ARMORY DEN DELIVERIES:

A MAJORITY OF OUR ORDERS ARE PROCESSED WITHIN 24 HOURS WITHIN OUR 24-48 HOUR WINDOW.

PRIORITY OPTION (WHEN ACTIVE)

IF CUSTOMERS CHOOSE THE ‘PRIORITY’ OPTION, ORDERS ARE GENERALLY SHIPPED SAME DAY OR WITHIN 24 HOURS.
THE ‘PRIORITY’ OPTION ALERTS OUR TEAM TO PRIORITIZE THE ORDER(S). PRIORITY DOES NOT GUARANTEE SAME DAY DELIVERY.
THE ‘PRIORITY’ OPTION MAY BE TEMPORARILY DISABLED DUE FACTORS SUCH AS BUT NOT LIMITED TO: HOLIDAYS, IF HOLIDAYS ARE APPROACHING, HAZARDOUS WEATHER CONDITIONS, UNEXPECTED INCREASE IN ORDER VOLUME, ETC.

PROCESSING + SHIPPING TIME:

PAYMENT AUTHORIZATION: AFTER YOUR PAYMENT IS AUTHORIZED AND VERIFIED VIA OUR MERCHANT PROVIDERS, IT CAN STILL TAKE UP TO TWO BUSINESS DAYS TO PROCESS YOUR ORDER. ORDERS FLAGGED FOR POSSIBLE FRAUD OR IRREGULAR ACTIVITY MAY BE DELAYED. OUR TEAM WILL REACH OUT WITH ADDITIONAL DETAILS FOR VERIFICATION IF NEEDED.

ORDER PROCESSING: ORDERS ARE PROCESSED WITHIN 24-48 HOURS, OR UP TO TWO BUSINESS DAYS. IN THE RARE EVENT OF DELAYS, OUR TEAM WILL ADVISE. BUSINESS DAYS DO NOT INCLUDE WEEKENDS AND HOLIDAYS.

SHIPPING TIME: SHIPPING AND TRANSIT TIME IS GENERALLY 3-6 BUSINESS DAYS IF. ADDITIONAL DELAYS WILL FALL ON THE SHIPPING PROVIDER, AND GENERALLY NOTED ON YOUR TRACKING UPDATES.

TRACKING CONFIRMATION: ONCE ORDER(S) COMPLETE PROCESSING, CUSTOMERS RECEIVE AN EMAIL VIA OUR SYSTEM WHICH INCLUDES THEIR TRACKING CONFIRMATION NUMBER. TRACKING CONFIRMATION NUMBERS SHOULD BE USED TO VIEW THE ESTIMATED DELIVERY TIME/DATE OF YOUR ORDER, AS WELL AS TRACKING DETAILS AND UPDATES.

ORDER CUT-OFF TIME:

OUR COMPANY OPERATES DAY AND NIGHT. HOWEVER, WE DO HAVE CUT-OFF TIMES.

MONDAY-FRIDAY | 5:30 PM EST

EXAMPLE: ORDERS PLACED ON MONDAY BY 6:00 PM ARE PROCESSED WITHIN 24-48 HOURS.
THIS MEANS CUSTOMER TRACKING CONFIRMATION IS PROVIDED BEFORE OR BY 6:00 PM ON WEDNESDAY.
TRACKING CONFIRMATIONS ARE PROVIDED IMMEDIATLY AFTER PROCESSING IS COMPLETED, SO IF YOUR TRACKING DOES NOT PROVIDE A STATUS, PLEASE CHECK BACK THE FOLLOWING DAY.

SATURDAY | 2:30 PM EST

GENERALLY, ORDERS EXPERIENCE THE SAME TURNAROUND PROCESSING TIMES AS WEEKDAYS.
1-DAY DELAY IN PROCESSING MAY OCCUR AFTER THE SATURDAY 2:30 PM EST CUT-OFF TIME.
ORDERS PLACED AFTER THE SATRUDAY CUT-OFF MAY NOT COMPLETE PROCESSING UNTIL TUESDAY EVENING.

*WE STRIVE TO ALWAYS BE FASTER AND WE USUALLY ARE!*

GENERAL ORDER INFORMATION:

ORDERS SHIP ON MONDAY-FRIDAY
ORDER PLACED BEFORE THE CUTOFF-TIME ON THURSDAY AND FRIDAY MAY SHIP ON OR BEFORE SATURDAY.
DEPENDING ON WHEN THE ORDER IS PLACED AND THE SHIPPING PROVIDER, ORDER TRACKING MAY REFLECT ON SUNDAYS (COMMON WITH USPS)
TRACKING STATUS MAY NOT BE AVIALABLE ON SATURDAY AND SUNDAY DEPENDING ON THE TIME YOUR ORDER IS PLACED.
ORDERS MAY NOT BE SHIPPED OR DELIVERED ON WEEKENDS AND HOLIDAYS.

GENERAL TAX INFORMATION

OUR COMPANY CHARGES SALES TAX FOR ALL FLORIDA TRANSACTIONS.

FOR ALL OTHER STATES, FUTURE SALES TAX ON TRANSACTIONS IS SUBJECT TO NEXUS THRESHOLD TRIGGERS. NEXUS THRESHOLD TRIGGERS ARE SET ON A STATE-BY-STATE BASIS. SALES TAX (FOR ALL STATES) IS SUBJECT TO CHANGE AT ANY TIME IN THE FUTURE – AND IS BASED ON NEXUS THRESHOLD TRIGGERS ON A STATE-BY-STATE BASIS (AS MENTIONED ABOVE).

UPON CHECKOUT, CUSTOMERS ARE REQUIRED TO ENTER THEIR SHIPPING ADDRESS. OUR WEBSITE WILL APPLY TAX FOR THE STATE INPUTTED ONLY IF OUR SYSTEM IDENTIFIES THE NEXUS THRESHOLD TRIGGER HAS BEEN REACHED.

PLEASE SEE EXAMPLE BELOW:

CUSTOMER INPUTS THEIR ADDRESS DURING CHECKOUT AND SALES TAX IS NOT APPLIED: THE CUSTOMERS ARE NOT REQUIRED TO PAY A SALES TAX FOR THE TRANSACTION ON WWW.ARMORYDEN.COM, AS THE STATE ASSOCIATED WITH THE ADDRESS HAS NOT REACHED A NEXUS THRESHOLD TRIGGER.
CUSTOMERS INPUTS THEIR ADDRESS DURING CHECKOUT AND SALES TAX IS APPLIED: THE CUSTOMER IS REQUIRED TO PAY THE APPLIED SALES TAX FOR THIER STATE FOR THE TRANSACTION ON WWW.ARMORYDEN.COM. THIS IS A RESULT OF OUR COMPANY’S TAX/ACCOUNTING SYSTEM IDENTIFYING THE STATE INPUTTED AS A STATE THAT HAS REACHED A NEXUS THRESHOLD TRIGGER.

AGAIN, SALES TAX IS SUBJECT TO CHANGE AT ANYTIME.

ADDITIONALLY, CUSTOMERS RECEIVE A PURCHASE RECEIPT EMAIL POST CHECKOUT. THIS EMAIL PROVIDES ALL RELATED ORDER DETAILS INFORMATION INCLUDING CHARGED SALES TAX (IF APPLIED) FOR THE THAT SPECIFIC TRANSACTION.

ALL CUSTOMERS MAY DIRECT TECHNICAL AND PROCEDURAL QUESTIONS, INCLUDING QUESTIONS ABOUT YOUR TAX-EXCEMPT STATUS AND TAX LIABILITY TO THE IRS TAX EXCEMPT AND GOVERNMENT ENTITIES CUSTOMER ACCOUNT SERVICES. THEY MAY BE REACHED AT (877) 829-5500 (TOLL-FREE).

PLEASE REFERENCE IRS FOR MORE INFO: IRS.GOV WEBSITE

CUSTOMER LOYALTY (POINTS) REWARDS

IF ACTIVE, OUR COMPANY’S LOYALTY REWARDS PROGRAM ALLOWS ALL CUSTOMERS TO EARN ‘POINTS’ ON PURCHASES AS LONG AS THE PROGRAM (THE ‘FEATURE’) IS ACTIVE ON OUR SITE:

POINTS MAY BE REDEEMED ON FUTURE PURCHASES.
EARNED POINTS EXPIRE 6 MONTHS FROM THE DAY THEY ARE EARNED.
ONLY CUSTOMERS WHO ARE ACTIVE ACCOUNT HOLDERS CAN EARN POINTS AS POINTS CAN ONLY BE APPLIED TO ACCOUNTS VIA THE TRIGGER OF A SUCCESFUL TRANSACTION.
NEW ACCOUNTS CAN BE CREATED DURING THE CHECKOUT PROCESS, OR PRIOR TO PLACING AN ORDER.
POINTS CANNOT BE AWARDED TO NEW ACCOUNTS POST CHECKOUT.

CUSTOMERS WILL NOT AND CANNOT EARN POINTS IF CUSTOMERS CHOOSE TO COMPLETE A TRANSACTION AS A ‘GUEST’ WITHOUT AN ACTIVE ACCOUNT OR LOGGING INTO THEIR ACTIVE ACCOUNT PRIOR TO CHECKOUT. POINTS CAN ONLY BE APPLIED TO A CUSTOMERS ACCOUNT WHO IS LOGGED INTO THEIR ACCOUNT SO OUR SYSTEM CAN IDENTIFY THE ACCOUNT TO APPLY THE POINTS TO.

ARMORY DEN OFFERS ALL CUSTOMERS TO OPPORTUNITY AND PRIVILEGE TO EARN AND REDEEM POINTS ON ALL PURCHASES. HOWEVER, THIS PRIVILEGE WILL ALSO BE REVOKED IF CUSTOMERS BREACH OUR COMPANY’S POLICIES AND WEBSITE TERMS AND CONDITIONS.

OUR COMPANY POLICIES CAN BE REVIEWED ON OUR WEBSITES TERMS AND CONDITIONS (THIS PAGE), AND MORE INFORMATION THROUGHOUT OUR INITIAL WEBSITE DISCLAIMERS. CUSTOMERS WHO BREACH OUR POLICIES WILL BE BLOCKED VIA OUR MERCHANTS, AND THE PRIVILEGE TO EARN AND REDEEM POINTS WILL BE REVOKED.

IF THE POINT SYSTEM IS INACTIVE OR UNAVAILABLE IN THE FUTURE, POINTS CANNOT BE REDEEMED.