Den Refund & Exchanges  Refunds & Exchanges

Looking To Process A Refund Or Exchange?

Request A Refund

If you would like to request a refund request, please complete and submit the form below. Our Refund Den will get back to you soon to you soon to help you out. 

Please provide the name on file for Billing.
Email Address Used For Purchase.
Phone Number Used For Purchase.
Please provide the tracking confirmation number for the product you purchased.
This will either be your order number sent to you via email after your purchase, or your invoice number.
Please provide the name of the product and size, if applicable.
Please provide the reason you would like to refund your item.
I have viewed the below Refund & Return Policy again, which is also provided in our Website Terms & Conditions which I reviewed and confirmed during my original purchase prior to checkout.

Request An Exchange

If you would like to request a product exchange, please complete and submit the form below. Our Exchange Den will get back to you soon regarding our exchange process.

Please provide the name on file for Billing.
Email Address Used For Purchase.
Phone Number Used For Purchase.
Please provide the tracking confirmation number for the product you purchased.
This will either be your order number sent to you via email after your purchase, or your invoice number.
Please provide the name of the product and size, if applicable.
Please provide the reason you would like to exchange the item for another product.
Please provide the name of the product you would like to receive in exchange for the product you have purchased.
I have viewed the below Refund & Return Policy again, which is also provided in our Website Terms & Conditions which I reviewed and confirmed during my original purchase prior to checkout.

Refund & Return Policies

RETURNS

ONCE YOUR ORDER IS PROCESSED IT WILL BE IN-TRANSIT. OUR POLICY LASTS 10 DAYS FROM THE DAY IT IS DELIVERED. IF MORE TIME HAS PASSED (11+ DAYS) SINCE THE ITEMS HAS BEEN DELIVERED, UNFORTUNATELY WE CAN’T PROCCESS YOUR REQUEST OR OFFER YOU A REFUND OR EXCHANGE. RETURNS ARE SUBJECT TO 15% RESTOCKING FEE. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING. TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE.

1. THE PRODUCT MUST FIRST BE DELIVERED TO YOUR ADDRESS PRIOR TO PROCESSING A REFUND REQUEST IF ALREADY IN-TRANSIT. IF YOUR PRODUCT IS IN-TRANSIT, PLEASE WAIT UNTIL YOU HAVE RECEIVED YOUR PRODUCT BEFORE PROCESSING YOUR REQUEST.

2. TO ENSURE YOUR REFUND CAN TAKE PLACE PRIOR TO DELIVER, PLEASE BE SURE TO SUBMIT AN ORDER CHANGE WITHIN 12 HOURS OF YOUR PURCHASE, OTHERWISE YOU WILL NEED TO WAIT FOR YOUR PRODUCT TO BE DELIVERED TO YOUR SHIPPING ADDRESS PROVIDED DURING YOUR CHECKOUT. DURING  TO SUBMIT A REQUEST FOR REFUND OR RETURN.

REFUNDS (IF APPLICABLE)

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND USE YOUR EMAIL ON FILE TO SEND YOU A NOTIFICATION CONFIRMING WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND. IF YOUR REFUND REQUEST IS APPROVED YOUR REFUND WILL BE PROCESSED AS SOON AS POSSIBLE AND A CREDIT WILL BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS.

LATE OR MISSING REFUNDS (IF APPLICABLE)

IF YOU SEE YOUR REFUND HAS NOT YET BEEN PROCESSED, PLEASE FIRST CHECK YOUR BANK ACCOUNT AGAIN. THEN CONTACT YOUR CREDIT CARD COMPANY, IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.  NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED. IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT US AT [email protected]

OTHER REFUNDS

ARMORY DEN RESERVES THE RIGHT TO VOID AND REFUND ANY CUSTOMER ORDER/TRANSACTION AT THEIR DISCRETION WITH OR WITHOUT REASON. 

SALE ITEMS

ITEM(S) ON SALE OR AT A DISCOUNTED RATE WILL BE REFUNDED AT THE PURCHASE PRICE.

EXCHANGES

WE OFFER EXCHANGES IF YOU ORDERED THE WRONG PARTS AS MISTAKES DO HAPPEN. AS STATED ABOVE ALL ITEMS NEED TO BE IN NEW CONDITION WITH ORIGINAL PACKAGING INTACT. IF YOU NEED TO EXCHANGE AN ITEM, PLEASE SUBMIT A REQUEST USING OUR REFUNDS & EXHANGES DEN AND WE WILL REVIEW YOUR REQUEST AND GET BACK TO YOU AS SOON AS POSSIBLE. PLEASE PROVIDE ALL DETAIL, YOUR ORDER NUMBER AND WE WILL RESPOND AS QUICKLY AS POSSIBLE. YOU WILL BE RESPONSIBLE FOR ALL SHIPPING TO AND FROM ARMORY DEN FOR THE RETURNED PRODUCT AND THE NEWLY EXCHANGED ITEM.

SHIPPING

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND. DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU, MAY VARY.

SHIPPING IS INCLUDED IN ALL OUR PRODUCTS. HOWEVER, IF YOUR REFUND OR EXHANGE REQUEST IS APPROVED AFTER YOUR CASE IS REVIEWED, AND YOU ARE SHIPPING AN ITEM BACK TO THE ADDRESS PROVIDED BY OUR DEN STAFF, AND AGREE TO RETURN PRODUCT, WE ADVISE ALL CUSTOMERS TO PURCHASE TRACKABLE SHIPPING SOLUTIONS IF YOU ARE SHIPPING ITEM’S IN THE PRICE RANGE OF $50 OR MORE. YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

Den Refund & Exchanges