MUZZLE EXTENSION DEVICES:

Product Purpose: Our muzzle extension devices are designed for cleaning and maintenance, specifically for firearms that benefit from additional support during cleaning processes. These devices facilitate cleaning by allowing the slide to move back while attached, aiding in light bore cleaning without the need for full disassembly.

Shipping: Muzzle devices are shipped independently.

Thread Pitch & Compatibility: If you receive a product that does not match your firearm’s thread pitch, you can submit a return request via our Refund Den. Note, we do not provide advice on third-party items, including thread pitch adapters. If we introduce adapters for specific sizes in the future, they will be listed in our store catalog.

Non-NFA Items: These products, like all on our site, are not classified as NFA items. They are sold with the explicit purpose of use in cleaning and storage, which are not subject to NFA regulation. Please review our product descriptions and guides for more info.

Buyer Responsibility: It is the responsibility of the purchaser to ensure that the acquisition, possession, and use of these products comply with all relevant federal, state, and local laws.

Prohibited Uses: Any alteration or use of these devices beyond their intended cleaning and maintenance purposes may contravene federal laws, including the National Firearms Act (NFA). Using our products in any manner not consistent with the provided instructions is prohibited and will void all warranties.

Marketing Disclaimer: All descriptions, marketing materials, and instructions on this site are crafted to reflect the intended cleaning-related use of our products. We do not support, encourage, or enable illegal modifications or uses.

Right to Refusal: We reserve the right to decline shipments to areas where local laws, regulations, or ordinances might impose restrictions or where legal clarity is lacking. Customers should verify the legality of their purchase in regions with stringent regulations.

Hold Harmless Agreement: By buying from our site, customers agree to indemnify the seller from any legal repercussions resulting from misuse, modification, or improper use of our products.

Changes to Terms: We may update these terms to comply with changing laws at any time. Regularly check this page and our website terms for updates.

We appreciate your support and thank you for choosing us!

Additional Product Clarification: When we refer to ‘Streamlined’ and ‘Simplified Cleaning’ , customers may not want to use an AR wrench and/or a vice to allocate an hour of time removing a flash hider. Such customer may rather purchase a muzzle device that allows for the quick detachment to a muzzle brake or some other attachment for a quick cleaning session that does not involve a vice or AR-15 wrench. This can effectively cut down the assembly and disassembly time significantly. Whichever route customers choose, a majority of our items are standardized all the same. However, we are unable to discuss or give recommendations on the options our customers choose to go with.

ALLOWED USE

As a condition of your use of this site, you warrant to us that you will not use this site for any purpose that is unlawful or prohibited. We reserve the right to deny you access to any part of this site at our sole discretion. You are responsible for material that you send to any “discussion” group available through the site. Any message boards on this site are not guaranteed to be monitored for unacceptable use, nor will any statements made therein be authenticated or endorsed by us. In order to maintain an informative and valuable service for you, but one which seeks to avoid the harm that can result from disseminating statements that are false, malicious, violate of the rights of others, or otherwise harmful, it is necessary to establish the following rules to protect against abuse.

1. You may not permit any other person (other than an agent acting on your behalf and subject to your direct supervision) to access the site using your account for any purpose. You may not impersonate another while visiting the site.
2. You may not post or transmit any message which is libelous, defamatory or which discloses private or personal matters concerning any person. You may not post or transmit any message, data, image or program which is indecent, obscene or pornographic.
3. You may not post or transmit any message, data, image or program that would violate the property rights of others, including unauthorized copyrighted text, images or programs, trade secrets or other confidential proprietary information, and trademarks or service marks used in an infringing fashion.
4. You may not interfere with other user’s use of the site, including, without limitation, disrupting the normal flow of dialogue on any message board(s).
5. You may not post or transmit any file which contains viruses, worms, Trojan horses or any other contaminating or destructive features.
6. You may not post or transmit any message which is harmful, threatening, abusive or hateful. It is not the site’s intent to discourage users from taking controversial positions or expressing vigorously what may be unpopular views; however, we reserve the right to take such action as it deems appropriate in cases where the site is used to disseminate statements which are deeply and widely offensive and/or harmful.
7. ​You may not post or transmit charity requests, petitions for signatures, chain letters or letters relating to pyramid schemes. You may not post or transmit any advertising, promotional materials or any other solicitation of other users to use goods or services except in those areas (e.g., a classified message board) that are designated for such purpose.
8. You may not post or transmit information to promote your business or business that your work for.
9. If you under the age of 18 you may use this site only if it is done with the involvement and full consent of a parent or guardian.

REMOVAL OF INFORMATION POSTED

Armory Den does not and cannot review all communications and materials posted or uploaded to this site or any operated by the Company and is not responsible for the content of these communications and materials. However, Armory Den reserves the right to block or remove communications or materials that it determines, in its sole discretion, to be (a) abusive, libelous, defamatory or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright or trademark, other intellectual property right of another, or (d) offensive or otherwise unacceptable to Armory Den.

Discussions group information does not create a warranty or an endorsement by armory den. Any messages, advice, opinions, or other information contained in any discussion area should not be construed as professional advice or instruction.

This site may contain links to web sites operated by other parties. The links are provided for your convenience only. Neither we nor our suppliers control such web sites and we are not responsible for the content and performance of these sites or for your transactions with them. Our inclusion of links to such web sites does not imply any endorsement of the material on such web sites or any association with their operators. We do not in any way operate, control or endorse any information, products or services provided by third parties through the Internet.

WEBSITE COPYRIGHT AND TRADEMARK

All content included on this site is the property of Armory Den and is protected by United States and international copyright laws. The compilation of all content on this site is the property of Armory Den and protected by U.S. and international copyright laws.

Armory Den and other marks indicated on our site are registered trademarks of Armory Den. All graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Armory Den or those of other owners and are used under authorization. Armory Den trademark and trade dress may not be used in connection with any product or service that is not authorized or in any manner that is likely to cause confusion among customers as to the owner of the trademark or tradedress, or in any manner that disparages or discredits Armory Den.

WEBSITE WARRANTY DISCLAIMER

USE OF THE WEBSITE OR RESOURCES OF ARMORY DEN IS AT A USER’S OWN DISCRETION AND RISK.

Armory Den and its affiliates attempt to be as accurate as possible. No warranty, however, is made that product descriptions or other website content is accurate or error free.

We and our suppliers make no representations or endorsement about the suitability of products and services or the timeliness or accuracy of the information available through this site for any purpose. We and our suppliers disclaim all warranties and conditions, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, with regard to the products, services and information contained on or made available through this site, including but not limited to the availability of this site, lack of viruses, worms, trojan horses or other code that manifest contaminating or destructive properties, or any failure to provide services through this site. Although our suppliers or we may update the content on this site from time to time, also please note that there may be inaccuracies or typographical errors.

WAIVER, RELEASE AND LIMITATION OF LIABILITY

You agree that neither armory den, nor its officers, directors, employees, agents, information providers or suppliers shall have any liability to you under any theory of liability or indemnity in connection with your use of this site. You hereby release and forever waive any and all claims you may have against armory den, its officers, directors, employees, agents, information providers or suppliers (including but not limited to claims based upon the negligence of armory den, its officers, directors, employees, agents, information providers or suppliers) for losses or damages you sustain in connection with your use this site.

You agree that any claims or disputes arising under or relating to these Terms of Use will be litigated only on an individual basis and will not be consolidated with any claim or controversy of any other party. You waive the right to participate in a class action lawsuit or class-wide arbitration against Armory Den.

In no event shall Armory Den be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our products or any activity related to these Terms of Use.

Notwithstanding the foregoing paragraph, the total liability of armory den, its officers, directors, employees, agents, information providers and suppliers, if any, for losses or damages shall not exceed the fees paid by the user for the particular information or service provided. In no event shall armory den, its officers, directors, employees, agents, information providers or suppliers be liable to you for any losses or damages other than the amount referred to above. All other damages, direct or indirect, special, incidental, consequential or punitive arising from any use of the information or other parts this site are hereby excluded even armory den its officers, directors, employees, agents, information providers or suppliers have been advised of the possibility of such damages. Certain jurisdictions restrict or disallow the exclusion or limitation of certain damages, as a result some of these exclusions or limitations may not apply to you.

JURISDICTION

These Terms of Use are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms of Use, or your use of our products, shall be filed only in the state or federal courts located in Florida, and you hereby consent and submit to the personal jurisdiction of such courts for the purposes of litigating any such action. Any cause of action or claim you may have with respect to this website must be commenced within one (1) year after the claim or cause of action arises.

Armory Den’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement.  Armory Den may assign its rights and duties under this Agreement to any party at any time without notice to you. The provisions of this Agreement are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not in any way affect the validity or enforceability of the remaining provisions.

NOTICE

Armory Den may deliver notices to you under this Agreement by means of electronic mail, or a general notice on Armory Den. You may give notice to Armory Den at any time by using our online forms via our website or electronically submitted letter and/or email: [email protected].

Main Branch:
9300 Conroy Windermere Rd.
P.O Box 3129
Windermere, FL 34786

PRIVACY POLICY

By visiting our website or purchasing the services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’) you consent to the following privacy policy.

This policy applies to the use of any of the Resources of Armory Den.

WHAT INFORMATION DO WE COLLECT?

When you choose to use our Resources, you consent to the collection, use and processing of information concerning you. We collect information from you when you register on the site, create an account, provide information for such account, add content, place an order, respond to a survey or communication, or participate in site features. Further, information is obtained when you make payments, subscribe to services and make transactions. This includes data concerning financial and other account information. When ordering or registering, we ask you for your name, e-mail address, mailing address, phone number, payment information or other information.

Information about you is also collected from other sources. This includes but is not limited to third parties, business partners, third party vendors, social media sources, account holders/users, etc.

Information is also gathered from the use of our Resources including activity on the website, usage methods, searches, etc. Additional data is collected from hardware and software information, use history, settings, operating systems, browser information and addresses, networks, connections, service providers, signal information, etc.

Data and information may also be collected concerning geolocation.

HOW DO WE USE YOUR INFORMATION?

The information gathered is used for the primary purpose of providing products and services to customers.

COOKIES

The website and app use “cookies” to enhance your experience and gather information.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.

We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. You can choose to be warned each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings.

DISCLOSURE: INFORMATION WE COLLECT

We share information gathered with service providers, and third parties in the operation of our website and Resources and if requested law enforcement. Information provided to third parties concerns our data management, analytics, marketing, advertising, security, payment processing and Resource operations. Disclosure of information may also be made necessary as a result of assisting law enforcement as when the subject of a warrant, subpoena, case investigation, debt collection or other legal process whether civil or criminal.

Disclosure may also be necessary as a result of litigation, or threatened litigation whether civil or criminal, including but limited to the protection of the rights of Armory Den, Inc., account holders/ users, third parties or the officers, directors, agents, representatives or employees of the above, or in the enforcement of any Agreement with you. We may also release your information when we believe release is appropriate to enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. California residents pursuant to state law may request a notice of disclosure.

• Warrants, Subpoenas, and Court Orders: We will only disclose personal information in response to valid legal processes such as a court order, subpoena, or warrant. We will notify you of such requests unless legally prohibited or unless doing so would void the purpose of the legal process.

RETENTION OF INFORMATION

We retain account and other information for a period of five years unless involved in a legal claim or dispute. Account information may be retained for any legitimate business or other applicable reason under state or Federal law.

• Compliance with Laws: We are committed to complying with all applicable laws and regulations. We will respond to lawful requests for information from public authorities, including to meet national security or law enforcement requirements.
• Dispute Resolution: In the event of a dispute regarding the use of your data or compliance with legal standards, we aim to resolve issues amicably. We encourage you to contact us first at [email protected] or [email protected] to seek resolution before resorting to legal action.
• Arbitration: Any disputes arising out of or in connection with this Privacy Policy shall be resolved through binding arbitration conducted in Florida according to the rules of the American Arbitration Association, waiving class action rights. Both parties agree that any arbitration shall be conducted on an individual basis and not in a class, consolidated, or representative action.

FORM SUBMISSIONS & NEWSLETTER OPT-IN’S

All visitors who visit our website and engage in email communication OR submit a form via our website (www.armoryden.com), agree they understand our websites Terms and Conditions. Our website Terms and Conditions also contains our website’s Privacy Policy. By agreeing to our websites Terms and Conditions you agree to be added to our email newsletter list via contact form submission or by contacting us via email.

The information stored in our system via our email service provider may be information such as your name, email and other content or personal information provided or submitted in the body of our websites contact submission forms. Information is collected and stored on our email marketing providers server as they are the host, a third-party we use for email communications.

To reiterate, visitors become subscribers by contacting us or submitting any form on our website. Visitors agree to become subscribers and agree to receive newsletters and updates at anytime.

Visitors who become subscribers may opt-out of our newsletters at anytime by emailing [email protected] or by clicking the unsubscribe option (i.e.: unsubscribe button or unsubscribe URL) on any of our email newsletters or outbound update emails. Subscribers who choose to opt-out of our email newsletters and email updates, will be systematically removed. If subscribers request to be removed from our email newsletters or email updates via email, the request will be completed within the permitted time required by law.

PROTECTION OF INFORMATION

• User Notification: When legally feasible, we will notify you about requests for your data, allowing you an opportunity to seek legal recourse if you choose to contest such demands.
• Data Minimization: We only gather the least amount of personal information required to deliver our services, thus minimizing potential risks associated with data exposure.

THIRD PARTY LINKS

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

• Liability Cap: Our liability for any valid claims arising out of or related to this Privacy Policy will be limited to the amount you have paid us, if any, in the last twelve months, or if no purchase was made, to $100. Amount reflects the data we collect which is non-sensitive information. 
• Force Majeure: We shall not be liable for any delay or failure to perform due to causes beyond our reasonable control, including but not limited to acts of nature, war, riot, embargoes, or acts of civil or military authorities.

CHANGES TO OUR POLICY

Armory Den reserves the right to modify these Terms of Use at any time. Your continued use of our products following any changes indicates your acceptance of the new Terms of Use. It is your responsibility to review these Terms of Use and Privacy Policy periodically for updates. Policy changes will apply only to information collected after the date of the change.

We always welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. You may also submit any questions through our Contact Us page. This policy was last modified on 01/27/2025. The Terms of Use and Privacy Policy are subject to change at any time.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact [email protected] or [email protected].

BODY ARMOR LEGAL TERMS AND AGREEMENTS

PLEASE READ CAREFULLY.

Terms of Service for Body Armor Products by Armory Den, Inc. (Hereafter “Armory Den”)

By accessing our website, you acknowledge and agree to these terms:

Armory Den Body Armor Products and Composite Plates:

Remember, no body armor is completely “bulletproof.” Our body armor products offer bullet resistance, but there’s always a risk of injury or death if impacted. We will only dispatch products to regions where such items are legally permitted; please familiarize yourself with local and national regulations before buying. Connecticut residents are barred from purchasing our body armor. By buying from our site (armoryden.com) or in our store, you confirm:

• You are at least 18 years old.
• You are either a U.S. citizen or a lawful permanent resident.
• You have no felony convictions on record.
• You are legally permitted to purchase and use these products within your jurisdiction.
• You consent to these Terms of Service.
• You are not associated with any criminal groups and intend to use the products for lawful purposes only.
• You are not acquiring the items to circumvent these terms for someone else.
• You accept all risks associated with the use or misuse of our protective gear and absolve Armory Den (armoryden.com) of any responsibility. You agree not to hold Armory Den (Armory Den, Inc.) liable in any way.
• You ensure all gear components are correctly fitted. We trust completely in our products, yet we must always caution the purchaser to NEVER TEST PROTECTIVE GEAR OR BODY ARMOR ON A PERSON OR ANY PERSON.

Body armor must not be tested on oneself, another person, any living creature, or used as a target. Such misuse exposes the user to unnecessary risk — including injury or death from ricochet and other hazards– that are not inherent to life-saving situations.  Armory Den prohibits these actions and will not be held liable for any resulting misuse.

Armory Den assumes no responsibility for any misuse or use of our products, whether they are bought or gifted. We disclaim all warranties, including those related to suitability for use or marketability. Only written and signed assurances by Armory Den are valid. Information on our website, including images and descriptions, is for guidance only, not warranty. Our liability is limited to repairing or replacing faulty products; we do not cover indirect damages. All products are offered “AS IS” with all imperfections, with the buyer assuming risk for quality and performance.

We trust our protective systems completely, however, we do not offer performance guarantees. Variables like ammunition types and weather can affect outcomes. While we rely on our gear, we make no promises about its ballistic capabilities.

U.S. Export Regulations (EAR and ITAR):

Level III and IV rifle-resistant plates are governed by the U.S. Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR). Unauthorized export or re-export of these plates, whether domestically or internationally, without explicit U.S. government approval, is strictly forbidden.

Violating U.S. export laws by selling, transferring, or shipping banned or restricted products outside the U.S. without proper licensing can lead to penalties or criminal charges. Armory Den will not partake in or support any illegal export activities.

Shooting Targets:

Our targets are designed for use at a minimum distance of 100 yards. Closer shooting can lead to personal injury or quickly wear out the target. Commitment to safety distances is essential.

Targets carry no warranty, either explicit or implicit. Many factors can influence their durability, with distance and ammunition type being key. Use only “ball” ammo up to 3200 feet per second from 100 yards. By purchasing, you agree to indemnify Armory Den (armoryden.com) against any harm or damage caused by using our targets. We do not cover secondary damages, and our responsibility is confined to repairing or replacing defective targets. Sold “AS IS” with all flaws, all warranties, including those for suitability and marketability, are disclaimed. You agree not to litigate any issues arising from the purchase of our products. If any term is deemed invalid, the rest remain enforceable. Headings are for ease of reading only.

We do not accept or authorize any liability in connection with our products’ sale or use beyond what’s explicitly written here. Any verbal claim or assurance is void unless in writing from Armory Den. Descriptions, images, or statements are for information purposes only, not warranties.

We limit our responsibility to repair or replace defective goods, excluding any secondary damages. Products are sold “AS IS” and “WITH ALL FAULTS,” with the buyer bearing all risks. We do not act as insurers and are not liable for any use, misuse, or failure. All warranties, express or implied, are excluded.

Intellectual Property: All content on this site, including text, graphics, or code, is the intellectual property of Armory Den (armoryden.com) under U.S. and international copyright laws. You may copy or print parts of the site for placing orders or non-commercial personal use, but further reproduction, distribution, or use requires our written permission. Do not alter or remove copyright notices from downloaded materials.

Legislative and Regulatory Changes: Armory Den may adjust or cancel orders or update these terms due to shifts in laws or regulations without prior notice.

Data Privacy: Refer to our Privacy Policy for details on how we manage your data under privacy laws.

Cybersecurity: We implement industry-standard security measures for your data, though we can’t guarantee absolute security.

Dispute Resolution: Any dispute, claim, or controversy arising out of or relating to these Terms of Use shall be resolved through binding arbitration conducted in Florida according to the rules of the American Arbitration Association, waiving class action rights. Both parties agree that any arbitration shall be conducted on an individual basis and not in a class, consolidated, or representative action. 

Compliance Inquiries: For export or compliance questions, use our contact form on our website.

Education and Training: We urge all customers to receive proper training on using our gear and safe shooting practices.

Updates to Terms: We may update these terms, notifying you via email and on our site. Check back regularly.

These terms are subject to change at any time.

COMPLAINTS & ACCIDENTS PROCEDURE

All customers should review our product guides on our websites to learn about our initial safety procedures prior to using our products for cleaning or for dry storage purposes. Product parts should be left out of reach from small children and unattended children.

Product sold on Armory Den are safe and easy to use. Due to the fact that Armory Den is unable to predict every and all incidents that may occur, it is our responsbility to provide you with the steps to take in the event of complaints, accidents, or injuries involving our products. We encourage you to contact our customer support team immediately by submitting a form on our contact page. Although our company have not had an incident with our products – Our dedicated team will guide you through the process and assist in gathering the necessary information to address the situation effectively as long as our products are used as intended as outlined on our product guides. We take all complaints, accidents, and injuries seriously and are committed to resolving them in a timely and satisfactory manner. Your safety and satisfaction are our top priority!

REFUND AND RETURN POLICY

BY AGREEING TO OUR WEBSITE TERMS AND CONDITIONS, YOU AGREE TO OUR REFUND AND RETURN POLICIES.

ORDERS PLACED WITH KNOWN INVALID ADDRESSES WILL BE REFUNDED AND MERCHANT FEES WILL BE DEDUCTED FROM THE TOTAL REFUND AMOUNT. 

RESOLUTION BEFORE DISPUTES

PRIOR TO INITATING A DISPUTE WITH YOUR BANK/FINANCIAL INSTITUATION, YOU (THE CUSTOMER) AGREE TO FIRST ATTEMPT TO RESOLVE ANY ORDER ISSUE(S) OR CONCERN(S) BY TAKING ACTION ON THE FOLLOWING AND WE WILL RESPOND WITHIN 24-48 HOURS:

1. IF YOU DECIDE TO PROCEED WITH A PRODUCT RETURN YOU MUST FIRST VISIT THE REFUND DEN. 
2. UPON VISITING OUR REFUND DEN, YOU MUST SUBMIT A RETURN FOR REFUND REQUEST FORM.
3. THE TEAM WILL REACH OUT WITH STEPS TO COMPLETE THE RETURN PROCESS FOR ALL APPROVED RETURN REQUESTS.

ONCE YOUR PRODUCT IS DELIVERED, PLEASE BE SURE TO EXAMINE THE PRODUCT INSIDE THE RETURN WINDOW AND PRIOR TO USING OUR PRODUCT AS OUTLINED IN OUR PRODUCT GUIDES. IN THE EVENT OF ANY DEFECTS AND/OR DAMAGE, YOU MAY FOLLOW OUR RETURN FOR REFUND PROCEDURES SO OUR TEAM CAN REVIEW YOUR REQUEST AND GENERATE A SHIPPING LABEL FOR YOUR RETURN. ALL PRODUCTS ARE PHOTOGRAPHED AND UPLOADED IN OUR SYSTEM FOR QUALITY ASSURANCES, DELIVERY ACCURATE, AND TO REDUCE FRAUDULANT ACTIVITY.

ARMORY DEN TAKES DISPUTES SERIOUSLY. PLEASE KINDLY FOLLOW THESE STEPS ABOVE TO INTIATE A REFUND

THE PRODUCT MUST FIRST BE DELIVERED TO YOUR ADDRESS PRIOR TO PROCESSING A REFUND REQUEST. IF YOUR ORDER IS IN-TRANSIT, PLEASE WAIT UNTIL YOUR ITEM(S) ARE RECEIVED BEFORE PROCESSING YOUR RETURN FOR REFUND REQUEST.

RETURNS AND CANCELLATIONS

OUR POLICY LASTS 14 DAYS FROM THE DAY IT IS DELIVERED. IF MORE THAN 14 DAYS HAVE PASSED (14 DAYS OR MORE) SINCE THE ITEM WAS DELIVERED, UNFORTUNATELY WE CAN’T PROCCESS A RETURN REQUEST OR OFFER YOU A REFUND. OUR TEAM WILL GET BACK TO YOU WITHIN 24-48 HOURS. RETURN ITEMS MUST BE SHIPPED BACK WITHIN 4 DAYS OF RECEIVING THE RETURN LABEL. IF YOU PLAN TO BE ON VACATION OR AWAY FROM YOUR RESIDENCE THAT WOULD NOT ALLOW YOU TO COMPLETE RETURN WITHIN THE TIME FRAMES PROVIDED ABOVE, PLEASE DO NOT PLACE AN ORDER ON OUR WEBSITE AT THIS TIME.

RETURNS ARE SUBJECT TO 15% RESTOCKING FEE. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED AND IN THE SAME CONDITION THAT YOU RECEIVED IT. IT MUST ALSO BE IN THE ORIGINAL PACKAGING WITH ALL CONTENTS INSIDE, AND CLEANING INSTRUCTIONS INCLUDED IF POSSIBLE. TO COMPLETE YOUR RETURN, WE REQUIRE A RECEIPT OR PROOF OF PURCHASE. CUSTOMERS WHO RETURN ITEMS THAT VIOLATE OUR WEBSITE TERMS AND CONDITIONS AND/OR RETURN POLICIES WILL BE BLOCKED. 

RETURN FEES AND OTHER FEES

RESTOCKING FEES AND SHIPPING FEES MAY APPLY IF ORDERS ARE RETURNED TO SENDER. PLEASE BE SURE TO PROVIDE A VALID ADDRESS DURING CHECKOUT.

FINANCED TRANSACTIONS: MERCHANT FEES WILL BE DEDUCTED FROM TO TOTAL REFUND AMOUNT FOR ALL PURCHASES COMPLETED/TRANSACTED VIA SEZZLE OR AFTERPAY. OUR COMPANY INCURS MERCHANT FEES FOR EACH TRANACTION THAT IS NON-REFUNDABLE. THEREFORE, WHETHER THE NEW CUSTOMER ORDER IS STILL PROCESSING OR HAS BEEN SHIPPED, THE MERCHANT FEES WILL BE DEDUCTED FOR ALL ORDER CANCELLATIONS OR RETURNS/REFUNDS. 

CANCEL ORDER REQUESTS:

TO ENSURE YOUR REFUND CAN TAKE PLACE PRIOR TO SHIPPING, PLEASE SUBMIT A CANCEL REQUEST AS SOON AS POSSIBLE. WE WILL DO OUR BEST TO SATISFY THE CANCEL REQUEST AS SOON AS POSSIBLE. IN THE EVENT WE WERE UNABLE TO ACT ON YOUR CANCEL REQUEST WE WILL REPLY AT OUR EARLIEST CONVENIENCE AND PROVIDE THE NEXT STEPS. EACH REQUEST IS HANDLED ON A CASE-BY-CASE BASIS.

WE HAVE SPECIFIC PROCESSES TO STREAMLINE OUR OPERATIONS, AND WE MAY TAKE ADDITIONAL STEPS TO HELP OUTSIDE OF THIS PROCESS TO ENSURE CUSTOMER SATISFACTION BASED ON RESOURCES AVAILABLE DURING THIS TIME PERIOD. WE STRIVE FOR CUSTOMER SATISFACTION.

ADDITIONALLY, OUR TEAM WILL ONLY RESPOND TO A CUSTOMERS ‘RETURN FOR REFUND‘ REQUEST ONCE THE ORDER HAS REACHED ITS DESTINATION. OUR TEAM WILL ALSO RESPOND TO CANCEL REQUESTS IF WE NOTICE YOUR ITEM IS IN-TRANSIT POST CANCEL REQUEST SUBMISSION.

ONCE YOUR ITEMS IS DELIVERED, YOU MAY SUBMIT A ‘REQUEST FOR REFUND‘. WE WILL RESPOND WITHIN 23-48 HOURS.

AGAIN, THE PRODUCT MUST FIRST BE DELIVERED TO YOUR ADDRESS PRIOR TO PROCESSING A REFUND REQUEST. IF YOUR ORDER IS IN-TRANSIT, PLEASE WAIT UNTIL YOUR ITEM(S) ARE RECEIVED BEFORE PROCESSING YOUR RETURN FOR REFUND REQUEST.

EXCHANGES

ALTHOUGH ARMORY DEN DOES OFFER EXCHANGES IN THE ‘TRADITIONAL’ SENSE, OUR RETURN DEN ALLOWS CUSTOMERS TO PROCESS A RETURN REQUEST AT ANYTIME WITHIN THE 15-DAY RETURN WINDOW. AFTER THE RETURN PROCESS IS COMPLETED AND THE REFUND IS PROCESSED, CUSTOMERS MAY FEEL FREE TO BROWSE OUR CATALOGS AGAIN.

RETURN LABELS 

RETURN LABELS ARE ONLY PROVIDED BY ARMORY DEN WITH SIGNATURE CONFIRMATION ADDED. THIS IS TO REDUCE REFUND/RETURN FRAUD AND TO PROTECT OUR CUSTOMERS FROM UNFORTUNATE CIRCUMSTANCES SUCH AS MISSING, LOST OR STOLEN ITEMS. RETURN LABELS WITH SIGNATURE CONFIRMATION INCREASES SUCCESSFUL RETURN RATES AND CUSTOMER SATISFACTION.

1. ARMORY DEN WILL BE RESPONSIBLE FOR RETURN SHIPPING COSTS IF THE FAULT REST ON ARMORY DEN.

2. THE COST OF THE RETURN LABEL WILL BE DEDUCTED FROM THE TOTAL REFUND AMOUNT IF ORDERS ARE PLACED ERRONEOUSLY BY THE CUSTOMER (INCORRECT ORDERS). ARMORY DEN ENCOURAGES CUSTOMERS TO SUBMIT A CANCEL REQUEST IMMEDIATLY IF THIS OCCURS.

3. CUSTOMERS ARE RESPONSIBLE FOR THE RETURN SHIPPING COSTS IF INCORRECT PRODUCT(S) OR PRODUCT VARIATIONS ARE ORDERED. THE COST OF THE RETURN LABEL WILL BE DEDUCTED FROM THE TOTAL REFUND AMOUNT. ARMORY DEN ENCOURAGES CUSTOMERS TO SUBMIT A CANCEL REQUEST IMMEDIATLY IF THIS OCCURS.

4. CUSTOMERS ARE RESPONSIBLE FOR THE RETURN SHIPPING COSTS IF THE CUSTOMER NO LONGER DESIRES THE PRODUCT POST PROCESSING, ONCE THE ORDER IS IN POSSESSION OF THE SHIPPING PROVIDER. IN THIS CASE, THE CUSTOMER IS TO AWAIT FOR THE ITEM TO BE DELIVERED PRIOR TO PROCESSING A RETURN FOR REFUND REQUEST. THE COST OF THE RETURN LABEL WILL BE DEDUCTED FROM THE TOTAL REFUND AMOUNT.

IF YOU HAVE QUESTIONS REGARDING OUR PRODUCTS, TERMS AND CONDITIONS, OR RETURN POLICIES WE ENCOURAGE YOU TO SUBMIT A FORM INQUIRY AND WE WILL GET BACK TO YOU WITHIN 24-48 HOURS.

REFUNDS (IF APPLICABLE)

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN UPDATE ONCE THE RETURN ITEM HAS BEEN RECEIVED. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND AFTER THE ITEM HAS BEEN INSPECTED. IF YOUR REFUND REQUEST IS APPROVED YOUR REFUND WILL BE PROCESSED AS SOON AS POSSIBLE AND A CREDIT WILL BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS (GENERALLY 3-5 BUSINESS DAYS).

LATE OR MISSING REFUNDS (IF APPLICABLE)

IF YOU NOTICE YOUR REFUND HAS NOT YET BEEN PROCESSED, PLEASE FIRST CHECK YOUR BANK ACCOUNT. IF YOU DO NOT SEE A CREDIT WITHIN 3-5 BUSINESS DAYS, PLEASE CONTACT YOUR CREDIT CARD COMPANY. IT MAY TAKE SOME TIME BEFORE YOUR REFUND IS OFFICIALLY POSTED.  NEXT CONTACT YOUR BANK. THERE IS OFTEN SOME PROCESSING TIME BEFORE A REFUND IS POSTED. IF YOU’VE DONE ALL OF THIS AND YOU STILL HAVE NOT RECEIVED YOUR REFUND YET, PLEASE CONTACT BILLING AT [email protected]. 

UPON CUSTOMER REQUEST, ARMORY DEN WILL BE MORE THAN HAPPY TO PROVIDE CUSTOMERS WITH THEIR ARN NUMBER (ACQUIRER REFERENCE NUMBER). THE RNA NUMBER HELPS CUSTOMERS TRACK THEIR REFUND, AND IS GENERATED WITHIN 1-3 BUSINESS DAYS VIA OUR MERCHANT PORTAL.

SALE ITEMS
ITEM(S) ON SALE OR AT A DISCOUNTED RATE WILL BE REFUNDED AT THE PURCHASE PRICE.

MISTAKES HAPPEN, SO IF YOU ORDERED THE INCORRECT PARTS PLEASE VISIT OUR REFUND DEN AND COMPLETE A RETURN FOR REFUND. ALL ITEMS NEED TO BE IN NEW CONDITION WITH ORIGINAL PACKAGING INTACT.

SHIPPING

YOU ARE RESPONSIBLE FOR SHIPPING COSTS FOR RETURN ITEMS, UNLESS ARMORY DEN IS AT FAULT. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE A REFUND, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND. DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR ITEM TO BE RETURNED MAY VARY. THE TEAM WILL PROCESS A REFUND ONCE THE ITEM IS INSPECTED UPON ITS RETURN.

SHIPPING IS INCLUDED IN ALL OUR PRODUCTS FOR INITIAL DELIVERY. IN THE EVENT SHIPPING NEEDS TO BE FUNDED BY A CUSTOMER WE ADVISE ALL CUSTOMERS TO PURCHASE TRACKABLE SHIPPING SOLUTIONS WITH SIGNATURE CONFIRMATION IF YOU ARE SHIPPING ITEM’S IN THE PRICE RANGE OF $50 OR MORE. YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE WITH SIGNATURE CONFIRMATION ADDED OR PURCHASING SHIPPING INSURANCE. WE DO NOT GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM. 

OTHER REFUNDS

ARMORY DEN RESERVES THE RIGHT TO VOID AND REFUND ANY CUSTOMER ORDER/TRANSACTION AT THEIR DISCRETION WITH OR WITHOUT REASON.

REFUND SUBMISSIONS

CUSTOMERS SHOULD REFERENCE PRODUCT AND/OR PRODUCT PARTS CORRECTLY, AS LABELED ON OUR PRODUCT PAGES AND/OR PRODUCT INSTRUCTIONS. THIS WILL HELP OUR TEAM UNDERSTAND YOUR REFUND REQUEST AND ALLOW OUR TEAM TO COMPLETE YOUR REQUEST ACCURATELY. WE WILL REACH OUT WITH AN UPDATE.

PRODUCTS ON WWW.ARMORYDEN.COM SHIP TO UNITED STATES.

ARMORY DEN DELIVERIES:

• A MAJORITY OF OUR ORDERS ARE PROCESSED WITHIN 24 HOURS WITHIN OUR 24-48 HOUR WINDOW.

PRIORITY OPTION (WHEN ACTIVE) 

• IF CUSTOMERS CHOOSE THE ‘PRIORITY’ OPTION, ORDERS ARE GENERALLY SHIPPED SAME DAY OR WITHIN 24 HOURS.
• THE ‘PRIORITY’ OPTION ALERTS OUR TEAM TO PRIORITIZE THE ORDER(S). PRIORITY DOES NOT GUARANTEE SAME DAY DELIVERY. 
• THE ‘PRIORITY’ OPTION MAY BE TEMPORARILY DISABLED DUE FACTORS SUCH AS BUT NOT LIMITED TO: HOLIDAYS, IF HOLIDAYS ARE APPROACHING, HAZARDOUS WEATHER CONDITIONS, UNEXPECTED INCREASE IN ORDER VOLUME, ETC. 

PROCESSING + SHIPPING TIME:

PAYMENT AUTHORIZATION:  AFTER YOUR PAYMENT IS AUTHORIZED AND VERIFIED VIA OUR MERCHANT PROVIDERS, IT CAN STILL TAKE UP TO TWO BUSINESS DAYS TO PROCESS YOUR ORDER.  ORDERS FLAGGED FOR POSSIBLE FRAUD OR IRREGULAR ACTIVITY MAY BE DELAYED. OUR TEAM WILL REACH OUT WITH ADDITIONAL DETAILS FOR VERIFICATION IF NEEDED.

ORDER PROCESSING: ORDERS ARE PROCESSED WITHIN 24-48 HOURS, OR UP TO TWO BUSINESS DAYS. IN THE RARE EVENT OF DELAYS, OUR TEAM WILL ADVISE. BUSINESS DAYS DO NOT INCLUDE WEEKENDS AND HOLIDAYS.

SHIPPING TIME: SHIPPING AND TRANSIT TIME IS GENERALLY 3-6 BUSINESS DAYS IF. ADDITIONAL DELAYS WILL FALL ON THE SHIPPING PROVIDER, AND GENERALLY NOTED ON YOUR TRACKING UPDATES.

TRACKING CONFIRMATION: ONCE ORDER(S) COMPLETE PROCESSING, CUSTOMERS RECEIVE AN EMAIL VIA OUR SYSTEM WHICH INCLUDES THEIR TRACKING CONFIRMATION NUMBER. TRACKING CONFIRMATION NUMBERS SHOULD BE USED TO VIEW THE ESTIMATED DELIVERY TIME/DATE OF YOUR ORDER, AS WELL AS TRACKING DETAILS AND UPDATES.

ORDER CUT-OFF TIME:

OUR COMPANY OPERATES DAY AND NIGHT. HOWEVER, WE DO HAVE CUT-OFF TIMES.

MONDAY-FRIDAY | 5:30 PM EST

• EXAMPLE: ORDERS PLACED ON MONDAY BY 6:00 PM ARE PROCESSED WITHIN 24-48 HOURS.
• THIS MEANS CUSTOMER TRACKING CONFIRMATION IS PROVIDED BEFORE OR BY 6:00 PM ON WEDNESDAY.
• TRACKING CONFIRMATIONS ARE PROVIDED IMMEDIATLY AFTER PROCESSING IS COMPLETED, SO IF YOUR TRACKING DOES NOT PROVIDE A STATUS, PLEASE CHECK BACK THE FOLLOWING DAY.

SATURDAY | 2:30 PM EST 

• GENERALLY, ORDERS EXPERIENCE THE SAME TURNAROUND PROCESSING TIMES AS WEEKDAYS.
• 1-DAY DELAY IN PROCESSING  MAY OCCUR AFTER THE SATURDAY 2:30 PM EST CUT-OFF TIME.
• ORDERS PLACED AFTER THE SATRUDAY CUT-OFF MAY NOT COMPLETE PROCESSING UNTIL TUESDAY EVENING.

*WE STRIVE TO ALWAYS BE FASTER AND WE USUALLY ARE!*

GENERAL ORDER INFORMATION:

• ORDERS SHIP ON MONDAY-FRIDAY
• ORDER PLACED BEFORE THE CUTOFF-TIME ON THURSDAY AND FRIDAY MAY SHIP ON OR BEFORE SATURDAY.
• DEPENDING ON WHEN THE ORDER IS PLACED AND THE SHIPPING PROVIDER, ORDER TRACKING MAY REFLECT ON SUNDAYS (COMMON WITH USPS)
• TRACKING STATUS MAY NOT BE AVIALABLE ON SATURDAY AND SUNDAY DEPENDING ON THE TIME YOUR ORDER IS PLACED.
• ORDERS MAY NOT BE SHIPPED OR DELIVERED ON WEEKENDS AND HOLIDAYS.

GENERAL TAX INFORMATION

OUR COMPANY CHARGES SALES TAX FOR ALL FLORIDA TRANSACTIONS.

FOR ALL OTHER STATES, FUTURE SALES TAX ON TRANSACTIONS IS SUBJECT TO NEXUS THRESHOLD TRIGGERS. NEXUS THRESHOLD TRIGGERS ARE SET ON A STATE-BY-STATE BASIS. SALES TAX (FOR ALL STATES) IS SUBJECT TO CHANGE AT ANY TIME IN THE FUTURE – AND IS BASED ON NEXUS THRESHOLD TRIGGERS ON A STATE-BY-STATE BASIS (AS MENTIONED ABOVE).

UPON CHECKOUT, CUSTOMERS ARE REQUIRED TO ENTER THEIR SHIPPING ADDRESS. OUR WEBSITE WILL APPLY TAX FOR THE STATE INPUTTED ONLY IF OUR SYSTEM IDENTIFIES THE NEXUS THRESHOLD TRIGGER HAS BEEN REACHED.

PLEASE SEE EXAMPLE BELOW:

• CUSTOMER INPUTS THEIR ADDRESS DURING CHECKOUT AND SALES TAX IS NOT APPLIED: THE CUSTOMERS ARE NOT REQUIRED TO PAY A SALES TAX FOR THE TRANSACTION ON WWW.ARMORYDEN.COM, AS THE STATE ASSOCIATED WITH THE ADDRESS HAS NOT REACHED A NEXUS THRESHOLD TRIGGER.
• CUSTOMERS INPUTS THEIR ADDRESS DURING CHECKOUT AND SALES TAX IS APPLIED:  THE CUSTOMER IS REQUIRED TO PAY THE APPLIED SALES TAX FOR THIER STATE FOR  THE TRANSACTION ON WWW.ARMORYDEN.COM. THIS IS A RESULT OF OUR COMPANY’S TAX/ACCOUNTING SYSTEM IDENTIFYING THE STATE INPUTTED AS A STATE THAT HAS REACHED A NEXUS THRESHOLD TRIGGER.

AGAIN, SALES TAX IS SUBJECT TO CHANGE AT ANYTIME.

ADDITIONALLY, CUSTOMERS RECEIVE A PURCHASE RECEIPT EMAIL POST CHECKOUT. THIS EMAIL PROVIDES ALL RELATED ORDER DETAILS INFORMATION INCLUDING CHARGED SALES TAX (IF APPLIED) FOR THE THAT SPECIFIC TRANSACTION.

ALL CUSTOMERS MAY DIRECT TECHNICAL AND PROCEDURAL QUESTIONS, INCLUDING QUESTIONS ABOUT YOUR TAX-EXCEMPT STATUS AND TAX LIABILITY TO THE IRS TAX EXCEMPT AND GOVERNMENT ENTITIES CUSTOMER ACCOUNT SERVICES. THEY MAY BE REACHED AT (877) 829-5500 (TOLL-FREE).

PLEASE REFERENCE IRS FOR MORE INFO: IRS.GOV WEBSITE

CUSTOMER LOYALTY (POINTS) REWARDS

IF ACTIVE, OUR COMPANY’S LOYALTY REWARDS PROGRAM ALLOWS ALL CUSTOMERS TO EARN ‘POINTS’ ON PURCHASES AS LONG AS THE PROGRAM (THE ‘FEATURE’) IS ACTIVE ON OUR SITE:

• POINTS MAY BE REDEEMED ON FUTURE PURCHASES.
• EARNED POINTS EXPIRE 6 MONTHS FROM THE DAY THEY ARE EARNED.
• ONLY CUSTOMERS WHO ARE ACTIVE ACCOUNT HOLDERS CAN EARN POINTS AS POINTS CAN ONLY BE APPLIED TO ACCOUNTS VIA THE TRIGGER OF A SUCCESFUL TRANSACTION.
• NEW ACCOUNTS CAN BE CREATED DURING THE CHECKOUT PROCESS, OR PRIOR TO PLACING AN ORDER.
• POINTS CANNOT BE AWARDED TO NEW ACCOUNTS POST CHECKOUT.

CUSTOMERS WILL NOT AND CANNOT EARN POINTS IF CUSTOMERS CHOOSE TO COMPLETE A TRANSACTION AS A ‘GUEST’ WITHOUT  AN ACTIVE ACCOUNT OR LOGGING INTO THEIR ACTIVE ACCOUNT PRIOR TO CHECKOUT.  POINTS CAN ONLY BE APPLIED TO A CUSTOMERS ACCOUNT WHO IS LOGGED INTO THEIR ACCOUNT SO OUR SYSTEM CAN IDENTIFY THE ACCOUNT TO APPLY THE POINTS TO.

ARMORY DEN OFFERS ALL CUSTOMERS TO OPPORTUNITY AND PRIVILEGE TO EARN AND REDEEM POINTS ON ALL PURCHASES. HOWEVER, THIS PRIVILEGE WILL ALSO BE REVOKED IF CUSTOMERS BREACH OUR COMPANY’S POLICIES AND WEBSITE TERMS AND CONDITIONS.

OUR COMPANY POLICIES CAN BE REVIEWED ON OUR WEBSITES TERMS AND CONDITIONS (THIS PAGE), AND MORE INFORMATION THROUGHOUT OUR INITIAL WEBSITE DISCLAIMERS. CUSTOMERS WHO BREACH OUR POLICIES WILL BE BLOCKED VIA OUR MERCHANTS, AND THE PRIVILEGE TO EARN AND REDEEM POINTS WILL BE REVOKED.

IF THE POINT SYSTEM IS INACTIVE OR UNAVAILABLE IN THE FUTURE, POINTS CANNOT BE REDEEMED.

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